F.A.Q

What do I get with my purchase?

Each listing here at SVG Salon contains files in SVG, EPS (CS6), DXF, JPEG, and PNG format, compressed into a zipped folder for ease of downloading.  If you are unfamiliar with zipped folders, please visit our How-To Guide for step-by-step instructions on how to unzip your folder.

How do I get my purchase?

Once your payment is confirmed, you will receive a confirmation email containing links to download each purchased listing.  Alternatively, please visit the Downloads tab in your Account to access all of your download history.

Please keep in mind that each listing may only be downloaded 3 times before your link expires.

What is a zipped file, and how do I open it?

Everything you purchase here will come to you in a compressed format, otherwise known as a zipped file. Compressed files take up less storage space, and can be transferred to you more quickly and efficiently than uncompressed files.

Opening your zipped file will vary depending on the computer system you use, so we’ve broken it down here for you:

Mac

Your purchase can be found in your browser in the Downloads folder.  Simply double-click the zipped folder to open it and reveal the uncompressed files within.  You can then copy the files and save them to your desktop or any folder on  your computer.

Windows 7, 8.1, and 10

  1. Locate the zipped folder that you want to unzip (extract) files or folders from.
  2. Do one of the following:
    • To unzip a single file or folder, open the zipped folder, then drag the file or folder from the zipped folder to a new location.
    • To unzip all the contents of the zipped folder, press and hold (or right-click) the folder, select Extract All, and then follow the instructions.

Can I use my mobile device (phone or tablet) to download my purchase?

No, you cannot use a mobile device to download zipped folders, as these devices do not have the capability to deal with these types of files.  If you attempt to download from a mobile device, this will simply use up your downloads without any files to show for it.  Instead, please download all purchases from a computer.

How do I know which file type I need?

This will vary, depending on the machine you use, and how you plan to use the images.  Let’s break it down:

Cricut Expression 1 and Expression 2 Machines

The Expression series operates primarily via physical cartridges that you plug into the machine, as well as via an online portal called Cricut Craft Room.  Please be aware that Craft Room can only use .ccr file types, which Cricut and Provo Craft have exclusive distribution rights to.  With that in mind, you cannot use any of the files sold here at SVG Salon with Craft Room.

However, the Expression machines are able to be connected to a program called Sure Cuts A Lot, which can use SVG files, which we offer in all of our listings.  Should you have this program, please ensure that you have verified that the version you have works with your machine prior to purchasing any files.  Currently, only Versions 1 and 2 will transfer files to an Expression machine.

Cricut Explore, Explore One, and Explore Air Machines

The Explore series accepts both physical cartridges, as well as digital files via Cricut Design Space.  All of our listings here at SVG Salon are compatible with Design Space, using the SVG file.

Silhouette Cameo, Curio, and Portrait Machines

The Silhouette Cameo, Curio, and Portrait machines all use Silhouette Studio software, which is broken down into two editions: Basic and Designer.

Silhouette Studio Basic Edition

This software is a free download that comes with your machine.  If you use the Basic Edition of Studio, please use the DXF file included in the listings here.  Please note that these files will take more time to cut on your machine, and can sometimes result in a slightly less “clean” cut than the SVG files.  This is due to the makeup of the file type itself, and is not a reflection on the quality of the design.  Additionally, DXF files will show up in your software as lines only, without any colored fill.  They are ready to cut, however, should you wish to view the colors on screen prior to cutting, you will need to manually fill these in.

Silhouette Studio Designer Edition

This is a paid upgrade to the basic software that came with your machine.  Here at SVG Salon, we highly recommend purchasing this upgrade, as it enables you to use the SVG files included in the listings we offer.  You will find that using an SVG results in cuts that are cleaner, faster, and easier to manage visually, as each layer loads in full color.

Sure Cuts A Lot

The Sure Cuts A Lot program is compatible with all of the listings in this shop using the SVG files included in your download.

Make the Cut!

The Make the Cut! program is compatible with all of the listings in this shop using the SVG files included in your download.

Brother ScanNCutCanvas

The ScanNCutCanvas program is compatible with all of the listings in this shop using the SVG files included in your download.

Standard Printers

Both the JPEG and PNG files in the listings here at SVG Salon can be printed with any standard printer, should you wish to make a framed print of our work, or print it with iron on transfer paper.

Do you offer .studio file types?

No, we don’t.  These file types are proprietary to Silhouette America, and their sale by any third party vendor is strictly prohibited.

I don’t see an SVG file in my download. Where is it?

You will receive five files in your download, one of which will be an SVG file.  However, some customers may find that they don’t see it labeled as such in their documents folder.  Often, computers that aren’t familiar with SVG files (i.e., they don’t have the native software that made them, such as Adobe Illustrator or Inkscape), the computer system will call them something else.  Generally, they call them Chrome, Safari, or Explorer files, because they can be previewed on the internet this way.

If your SVG file is showing up as a Chrome HTML Doc file (or Safari, Explorer, or any other internet file type), this means your file association for SVG files is set to show as Chrome in your computer system.   This is a setting on your end.  In order to change it, you will need to google how to change file association for your particular operating system (Apple, PC, etc).  However, please note that even though your computer is not calling this an SVG file, it still is one!  This means that it can still be loaded to your compatible software regardless of what your computer is calling it.

Do you offer any other file types?

Yes, we do!  Should you require a file type or version of Illustrator that is not listed, please contact us prior to making your purchase.  If we are able to provide the file type you need, we will create a custom listing for you and send you a direct purchase link.

How do I upload my files to my cutting software?

Cricut Design Space

  1. After you have extracted your files, save the SVG file in a convenient location.
  2. Open Cricut Design Space, and select the blue “Create New Project” button, or click File, New.
  3. Click the Upload Images button on the left vertical panel.
  4. Click the blue Upload Image button on the next screen.
  5. Click the blue Browse button, and select the SVG file you have saved.
    • Important Note: you will see that there are a number of file types that you can load, including JPEG files.  It is important NOT to load a JPEG file, as these are not vector files and as such, do not contain cutting lines.  The same goes for DXF files.  While these are cutting files, they are not as high quality as the SVG files included in your purchase.  In Design Space, you should ALWAYS use SVG files.
  6. Click the green Save button on the bottom right of the screen.
  7. Your file is now saved to your library.  If you would like to use it right away, simply select the thumbnail and click the Insert Images button on the bottom right.

Silhouette Studio Basic Edition

  1. After you have extracted your files, save the DXF file in a convenient location.
  2. Open Silhouette Studio, and select File, Import, Import to Library from the top menu.
  3. Navigate to the location where you saved your files, and select the DXF file.
  4. Your Library will open, and Studio will automatically place the file in your My Own Designs folder.
  5. Open the file by double clicking the thumbnail image in your Library.
    • To access the file in the future, select File, Library from the top menu bar.  You will see the file in your My Own Designs folder.

Silhouette Studio Designer Edition

  1. After you have extracted your files, save the SVG file in a convenient location.
  2. Open Silhouette Studio, and select File, Import, Import to Library from the top menu.
  3. Navigate to the location where you saved your files, and select the SVG file.
  4. Your Library will open, and Studio will automatically place the file in your My Own Designs folder.
  5. Open the file by double clicking the thumbnail image in your Library.
    • To access the file in the future, select File, Library from the top menu bar.  You will see the file in your My Own Designs folder.

Sure Cuts A Lot

  1. After you have extracted your files, save the SVG file in a convenient location.
  2. Open Sure Cuts A Lot, and select File, Import, or click on the SVG Import button on the top panel.
  3. Navigate to the location where you saved your files, select the SVG file, and press the Open button.

Make the Cut!

  1. After you have extracted your files, save the SVG file in a convenient location.
  2. Open Make the Cut! and select File, Import, SVG/SVGZ File from the top menu.
  3. Navigate to the location where you saved your files, select the SVG file, and press the Open button.

Brother ScanNCutCanvas

  1. After you have extracted your files, save the SVG file in a convenient location.
  2. Open ScanNCut Canvas and click the SVG Import button on the top panel.
  3. Navigate to the location where you saved your files, select the SVG file, and press the Open button.

Are your designs layered? How do I work with each layer?

Many of the designs sold here consist of two or more layers.  You will always be able to tell which designs have multiple layers, as they will have multiple colors.  For example, listings shown with five colors will have five layers, and listings shown in one color are just one cut.  If you would like to break down compound shapes (single cuts) further please refer to our blog post here.

If you wish to ungroup layered files, you can do so by following these steps:

Cricut Design Space

  1. Once you have opened the SVG file on your design mat, click on the Layers Panel.
  2. Click anywhere in the design to select it.  This will highlight all of the individual layers in the Layers Panel.
  3. With the layers still highlighted, click the Ungroup button on the bottom of the Panel.
  4. You can now work with each layer individually.
    • Remember, if you plan to resize your design, you must do so before ungrouping, so everything remains in proportion.

Silhouette Studio Designer Edition

  1. Once you have opened the SVG file on your design mat, select Edit, Layers in the top menu bar.  This will open the layers menu on the right side of the screen.
  2. You will see that there is a main layer, with a series of layers detailed below.  Click on each layer to move it individually.
    • More complex designs may have sub-groups within the layers, particularly ones with multiple layers of the same color.  If this is the case, you will see that one of the of the layers will be labeled Group on the panel.  When you click on these layers on the design mat, simply right-click to further ungroup and reveal the sub-layers below.
    • Remember, if you plan to resize your design, you must do so before ungrouping, so everything remains in proportion.

Sure Cuts A Lot

  1. Once you have opened the SVG file on your design mat, right click on the design, and select Ungroup.
    • Remember, if you plan to resize your design, you must do so before ungrouping, so everything remains in proportion.

Brother ScanNCutCanvas

  1. Once you have opened the SVG file on your design mat, right click on the design, and select Ungroup.
    • Remember, if you plan to resize your design, you must do so before ungrouping, so everything remains in proportion.

How do I use these designs to print on iron on transfer paper?

  1. Open the PNG or JPEG files from your download in any software that can open clipart, such as Microsoft Powerpoint or Apple Photos.
  2. Adjust the size of the image to your requirements.  All PNG and JPEG files are saved at maximum quality and 300ppi, and as such, will maintain excellent resolution when resized.
  3. Select File, Print.  Your printing options will now appear.
  4. Select mirror image (sometimes referred to as reverse image or flip horizontal) from your Ink Jet Printer settings.
  5. Proceed to print.

May I sell products that I create with the designs I purchase here?

These files are available for PERSONAL and SMALL BUSINESS COMMERCIAL use.  This means that you may use each file you purchase to create any physical object to use personally, give to a friend, or sell a maximum of 100 items you have personally made via your small business.

However, you MAY NOT:

  • Use the files, or any part of them, to sell digitally in any format.
  • Digitize the images for embroidery, either for personal or commercial use.  Please visit www.stitchsalon.com for these designs in embroidery format.
  • Share these files with anybody, including loading the designs to Facebook groups.  This includes the Freebie files, as they are only free for a set period of time.
  • Load these designs to printing sites such as Zazzle, Printful, or other similar sites.  Your personal and small business commercial license only covers items you make, not items a printing service creates for you.

The designs you purchase are only licensed for your use.  Should you share them with or sell them to anyone, you are infringing on the SVG Salon Terms of Use and Copyright.

May I digitize your designs for embroidery?

All files sold by SVG Salon may only be used in their original format. Therefore, you may not digitize any SVG Salon design into embroidery designs for personal use or resale.

SVG Salon owns a sister site, Stitch Salon, where all of the designs you see here will soon be available as high quality digitized embroidery files.  As those of you in the embroidery world may know, this isn’t a quick and easy process – it requires attention to each design and careful recreation.  We hope to launch the site soon.  In the meantime, if you would like to purchase any of our files in embroidery format, please contact us and let us know which one you are interested in.  We would be happy to digitize it for you and sell it to you.  Rates for embroidery files are $1.00 more than cutting files.

I use Silhouette Basic Edition and DXF files. Why do I lose some parts of the monogram letters when I weld them together?

Unlike SVG files, DXF files are composed solely of lines, and don’t contain any fill information.  Because of this, we need to tell Studio which lines go with which letter before welding by making each letter a compound shape. To do this, click and drag around each letter individually, right click, and select compound shape. Once all of your letters are compound shapes, you can then position them and weld them.

For a detailed tutorial on using the DXF monogram files, you can take a look at my blog post here.

Why does my SVG file show up as a black blob in Silhouette Studio Designer Edition?

This can happen when you have the program set to merge the layers. Simply right click, and ungroup the image. Then you will be able to access all of the layers and recolor them as needed.

Do you offer refunds?

By the very nature of digital downloads, these files are not “returnable”.  As such, we do not offer refunds or exchanges for any reason.  For this reason, we ask that you take the time to verify that you are purchasing file types that will work with your machine, and for your needs.

If I have difficulties with my purchase, is help available?

Yes, absolutely!  If you are unable to find a solution here, please click on the Contact button on the top menu to send us an email.  Due to the volume of custom order requests and customer correspondence we receive each day, please allow 24 – 48 business hours for a response.  Please keep in mind that we operate Monday – Friday.  All inquires sent over the weekend will be returned within the 24 – 48 business hour timeframe after the weekend.